Your Privacy Is Our Responsibility

bbaj ("we", "our", or "platform") provides a reliable online gaming and sports betting service for users in Bangladesh. This privacy policy explains how we collect, store, use, and protect the personal information of users of our website bbaj.cam.

By creating an account or using the service on this website, you consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our service.

This policy applies to all services, products, mobile versions, and any related services of bbaj.cam. This policy should be read together with our Terms and Conditions and Responsible Gaming policy.

bbaj collects specific information to provide users with a secure and personalized experience. Below is a detailed description of the types of information we collect:

2.1 Information Provided Directly

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and login credentials
• Mobile number (for payment verification and security)
• National ID or passport details (when identity verification is required)
• Address and location information
• Financial information — bKash, Nagad, Rocket, Upay or bank account details (for processing transactions)

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Website browsing activity, click patterns, and session duration
• Referral source (how you arrived at our site)
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Betting activity and gaming history
• Records of bonus and promotional offer usage
• Payment method details

bbaj uses the information collected for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Processing deposits and completing withdrawals (minimum deposit ৳300, withdrawal ৳800)
• Providing customer support and live chat service
• Resolving technical issues and developing the platform
• Creating a personalized gaming experience

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Verifying user age (confirming 21+)
• Complying with international security standards
• Implementing responsible gaming policies

3.3 Communication and Marketing

• Sending important account information and security notifications
• Informing about new bonuses, tournaments, and promotions (with consent)
• Notifying about changes to site rules and terms

bbaj never sells your personal information. However, information may be shared in specific circumstances as needed to operate the service:

4.1 Service Provider Partners

Necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, gaming software suppliers (Pragmatic Play, Evolution Gaming, Spribe, etc.), and technical service providers. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be required to be disclosed in response to court orders, regulatory authority requests, or legal requirements. In such cases, we provide only the minimum information necessary.

4.3 What We Do Not Do

• We do not sell your information to third parties
• We do not share personal information with advertisers without your permission
• We do not transfer data internationally without your consent

bbaj uses cookies and similar technologies to improve your browsing experience and maintain service quality.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions, ensuring security, and basic functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, language settings, and information from previous sessions.
• Analytics Cookies: Used to understand site usage patterns and improve the service.
• Marketing Cookies: Used to show relevant offers and promotions (subject to consent).

5.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may prevent some features of the site from working.

bbaj follows industry-standard technologies and practices to protect your personal and financial information. The key elements of our security measures are:

• SSL Encryption: All data exchanged between the website and your device is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is processed using a strong hashing algorithm.
• Two-Factor Verification: An additional verification layer is available for account protection.
• Data Access Controls: Only authorized staff can access personal information for specific needs.
• Regular Security Audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Firewall and Intrusion Detection: Advanced protection measures to prevent unauthorized access and cyberattacks.

bbaj stores your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For the duration the account is active and until the applicable legal retention period after closure.
• Transaction Records: For a minimum of five years in compliance with financial regulations.
• Communication History: For up to three years to maintain customer service quality.
• Cookies and Session Data: From seven days to two years depending on the type.

Once the defined period has passed, we securely delete or anonymize the information so that you can no longer be identified.

As a bbaj user, you have the following rights over your own information:

8.1 Right to Access Information

You can request a copy of your information held by us at any time. Send a request to [email protected] and we will respond as promptly as possible.

8.2 Right to Correct Information

If any of your information is incorrect, contact our support team for a correction. We will update your information promptly.

8.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. We respect your wishes and will take appropriate action.

bbaj strictly ensures that this platform is for users aged 21 and above only. We do not intentionally collect any information from anyone under the age of 21.

We verify age during the registration process. If a minor has created an account in any way, all their information will be deleted and the account will be closed as soon as it is discovered.

If you believe someone you know who is a minor is using this platform, notify us immediately at [email protected].

bbaj reserves the right to update this privacy policy as needed. For any significant changes:

• The update date will be noted on this page.
• Registered members will be notified of the changes by email.
• A notice will be displayed on the site for important changes.

Continued use of the site after changes will be considered as your consent to the updated policy. We therefore recommend checking this page regularly.

For any questions, comments, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali

Our privacy team will generally respond to your request within business days. Complex requests may take longer, but we will always keep you informed of progress.